Frequently Asked Questions
Everything you need to know about our exquisite collections.
What materials are used in Chirag Jewellers' products?
We use premium materials including 925 sterling silver, high-grade brass, and 18k-24k gold plating, accented with authentic semi-precious stones and crystals.
How should I care for my fashion jewelry?
To maintain shine, avoid contact with perfumes, water, and chemicals. Store your jewelry in the provided airtight pouch when not in use.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month warranty covering manufacturing defects and plating issues under normal wear conditions.
Can I track my order once it is shipped?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your package in real-time.